We encourage individuals of all backgrounds to apply. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Additionally m ay work up to 29 hours per week.Work begins 2-3 hours prior to a performance and extends through first intermission.H ours correspond with the performance schedule both at Lyric and off-site.
LYRIC OPERA HOUSE JOBS PROFESSIONAL
The ability to adapt quickly to changing priorities, maintain a professional demeanor under pressure, and keep sensitive information confidential is required. Effective organizational and interpersonal skills are essential, along with a demonstrated orientation to customer service. Working knowledge of Tessitura preferred /desirable. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other. The ability to regularly work performance dates is required. Knowledge of operatic repertoire is required. Facility with Microsoft Word and Excel. Experience working in a team environment. Excellent written and spoken communication skills. Bachelor's Degree or equivalent experience in a high-volume customer service environment. These duties may change as Lyric’s leadership identifies the need at any time. As the business evolves, so may this role. Assist seasonal staff and visitors with questions and directions (on- and off-site destinations). May be asked to assist with larger Audience Services related projects. Working knowledge of Tessitura and answering calls when not on site. Answer general front-of-house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, and inform patrons of other services we offer. Interact with patrons before each Lyric production through the first intermission. The Concierge Representative is responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, productions, and opera. The Lyric Concierge Representative is a representative of the Audience Service s department, interacting heavily with patrons during each scheduled production and special event, both at Lyric and off-site. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. Through artistic excellence coupled with innovative, relevant programming initiatives to connect with and grow new audiences engagement with communities to ignite creativity across Chicago and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. STATUS : Part-time, Non-Exempt, S easonal 
REPORTS TO : Sales Manager, Customer Service & Call Center
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